1 Scope of Services

Renbora provides premium digital services including, but not limited to, custom software engineering, full-stack web development, SaaS product development, and UI/UX design. Detailed project deliverables, deadlines, and milestones will be defined separately in individual Project Proposals or Service Level Agreements (SLAs).

2 Client Obligations and Requirements

• The client must provide accurate business information, clear project requirements, and necessary assets (logos, media, text content) in a timely manner.
• Renbora is not responsible for project delays caused by a client's failure to provide required feedback, credentials, or assets on time.

3 Payment Terms and Milestones

• All projects are bound by the payment schedule specified in the project invoice or contract (e.g., upfront deposit, milestone payments, and final deployment balance).
• Payments are non-refundable once work on a specific milestone has commenced.
• We reserve the right to suspend development, take down staging websites, or revoke API access if payments are delayed beyond the agreed due date.

4 Intellectual Property (IP) Rights

Client Ownership

Upon full and final payment of all outstanding invoices, the ownership of the final custom source code, design assets, and website deployment files will be fully transferred to the client.

Agency Rights

Renbora retains the right to display the completed project, screenshots, and case studies in our portfolio and marketing materials, unless a strict Non-Disclosure Agreement (NDA) is signed prior to development.

5 Post-Deployment Support and Warranties

• We offer a complimentary technical support period (defined in your contract, usually 30 days) after the final launch to fix bugs or deployment errors.
• Extended maintenance, server monitoring, database backups (e.g., Supabase management), and feature upgrades after the initial support period are subject to monthly or annual maintenance retainers.
• Renbora is not liable for website crashes or data loss caused by unauthorized modifications made to the source code by the client or third-party developers.

6 Limitation of Liability

In no event shall Renbora, Rain Bora, or its developers be liable for any indirect, incidental, or consequential damages (including loss of business profits, data corruption, or server downtime) arising from the use of our developed software, websites, or servers.

7 Termination of Service

Either party may terminate a project agreement if the other party breaches these Terms and fails to remedy the breach within 14 business days of written notice. Upon termination, the client will be invoiced for all completed hours and milestones up to the date of termination.

8 Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of Bangladesh. Any legal disputes shall be settled under the jurisdiction of the competent courts in Bangladesh.